Privacy Policy

Welcome to the Pistolo Privacy Policy. This document outlines how we collect, use, protect, and manage the personal information of players in Canada. We are committed to safeguarding the privacy of individuals who visit and play at online casino Pistolo. This policy explains the types of data gathered, the purposes for its use, and the rights available to players regarding their information. Understanding these practices is crucial for a secure gaming experience. For information on player safety tools, please see the Pistolo responsible gambling page.

Information We Collect

To provide a secure and customized gaming service, Pistolo collects several types of information. This includes personal identification details submitted during registration and verification, such as information from a Passport or Driver’s License. We also gather contact data like email and phone numbers, and payment details required for transactions. Technical information, including IP addresses and device data, is collected automatically to ensure platform integrity and enhance security.

How We Use Your Information

The data collected serves several key purposes, all aimed at delivering a safe and efficient service. Key uses include:

• Account Management: To set up and maintain a player account, process deposits and withdrawals, and provide customer support.
• Verification and Security: To comply with Know Your Customer (KYC) requirements, prevent fraud, and monitor for suspicious activity. Verification may be triggered before a withdrawal or during compliance checks.
• Service Improvement: To analyze platform usage and improve the game offerings and user experience.
• Communication: To send important account notifications and, with consent, promotional materials.

Data Sharing and Disclosure

Pistolo does not sell personal data to third parties. However, information may be shared with trusted partners to facilitate our services. This includes payment processors like Interac e-Transfer and Jeton to handle transactions, as well as game providers to ensure fair play. Data may also be disclosed to regulatory authorities when required by law under our Curacao license or to enforce our terms and conditions.

Data Security and Retention

Protecting player information is a top priority. We employ industry-standard security measures, including SSL encryption, to protect data during transmission. Access to personal data is restricted to authorized personnel, and we have robust anti-fraud monitoring systems in place. Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by legal obligations.

Your Rights and Choices

Players have specific rights concerning their personal data. These rights include the ability to access the information held about them, request corrections to any inaccuracies, and in some circumstances, request the deletion of data. To exercise these rights or ask questions about this privacy policy, players can contact our support team.

Contact Us

For any questions or concerns regarding this privacy policy or the handling of personal data, please reach out to our support team via email at support@pistolo.com. Our team is available 24/7 to provide assistance.