Terms and Conditions
Welcome to Pistolo. These Terms and Conditions govern access to and use of all gaming services offered through the Pistolo Casino homepage. By registering an account and using the services, you confirm acceptance of these rules, which constitute a legally binding agreement. It is important to read this document carefully before playing. For any clarifications on these terms and conditions, feel free to Pistolo contact us for support.
Account Registration and Management
To participate in any real money games, a person must register for an account. Applicants must be at least 18 years of age and reside in a jurisdiction where online gambling is legal. During registration, individuals must provide valid information, including an email address, username, and password. It is the player’s responsibility to ensure all personal information is accurate and kept up to date. Only one account per person is permitted. Creating multiple accounts may lead to the closure of all associated accounts and forfeiture of any funds.
Player Verification (KYC)
To comply with regulatory requirements, Pistolo must verify the identity of its players. This Know a Customer (KYC) process is mandatory, particularly before a withdrawal can be processed. Failure to complete verification upon request may result in account suspension or closure. The documents required may include:
- A valid government-issued photo ID (Passport or Driver’s License)
- Proof of address (e.g., a recent utility bill or bank statement)
- Proof of ownership for the payment method used
Documents must be submitted within 30 days of the request, and the verification process typically takes up to 10 days after all correct documents are received.
Deposits and Withdrawals
Players can fund an account using various payment methods, with a minimum deposit of C$15 for most options. The minimum withdrawal amount is generally C$50. Withdrawals are processed back to the original deposit method whenever possible. All withdrawal requests are subject to a processing period of up to three business days after approval, which does not include delays for KYC or compliance checks. Please note that if a deposit is not wagered sufficiently before a withdrawal is requested, a commission of up to 15% may be applied to cover processing costs.
Bonus and Promotion Rules
All promotions, including the welcome bonus, are subject to specific terms and conditions. For the standard casino welcome bonus, the deposit and bonus amount must be wagered 35 times. Winnings from free spins are subject to a 40x wagering requirement. Unless otherwise stated, bonuses are valid for 10 days, and bets made with an active bonus have a maximum limit. Deposits made via Skrill and Neteller are not eligible for welcome promotions. Abusing bonus offers may lead to the cancellation of the bonus and any associated winnings.
Player Responsibilities
Players agree to use the services for personal entertainment only and not for any fraudulent or prohibited purposes. It is the player’s duty to keep login credentials confidential and secure. All activity on an account is the responsibility of the account holder. Players must not engage in collusion, use of automated software (bots), or any other form of unfair advantage. Any such activity is a breach of these terms and conditions.
Account Closure
Players may request to close an account at any time by contacting customer support. Pistolo reserves the right to suspend or terminate an account if a player is found to be in breach of these terms and conditions, engages in fraudulent activity, or violates any applicable laws. Upon closure, any remaining balance may be handled in accordance with these terms.
Intellectual Property
All content, trademarks, logos, and other intellectual property displayed on the platform are the property of Pistolo or its licensors. Players are granted a limited, non-exclusive license to use the software and services for personal, non-commercial entertainment purposes only. Any unauthorized use or reproduction of this material is strictly prohibited.